Leadership Skills
Basic Business Etiquette
Asection about etiquette is being included because too often we forget to think about behaviors and how they may be different within the various groups we encounter. If you are looking for a new job or a promotion, you may be required to interact with people from different cultures or who have different social expectations. Researching group dynamics is important so that you do not make a bad impression or offend anyone. We will review proper business etiquette.
A Brief Quiz
Let's see how much you already know. Please answer the following questions:
- When you greet someone in your office, you
- tell him or her where to sit
- offer him or her your seat
- tell him or her to sit any where
- say nothing about where to sit
- When you come into another person's office, you
- sit in the chair nearest the door
- sit in the chair nearest the other person
- ask where to sit
- remain standing until told where to sit
- When greeting someone, when do you shake hands?
- immediately
- as soon as he or she returns eye contact
- when introduced
- as the other person initiates the handshake
- You forgot a meeting with someone, you
- be quiet and hope the person forgot as well
- send flowers immediately
- call and apologize
- send a handwritten note of apology
- When talking to a group of people, you maintain eye contact with
- the one to whom you are speaking
- each person moving in a rapid clockwise direction
- no one in particular
- each person looking directly at each one
- During introductions you forgot someone's name, you
- skip the person and move on
- apologize and ask the person his or her name
- make a joke about never remembering names
- use a generic name hoping you will be corrected
- You are being introduced, but you were introduced incorrectly, you
- state the correction loudly
- casually mention the correction and then drop it
- ignore the error
- make a joke about it
Etiquette Skills
The skills are divided into these sections:
